Shipping policy
Order Processing & Dispatch
We process and ship out all paid orders within 1–4 business days after payment confirmation. Our orderly order fulfillment process cuts down waiting time effectively, allowing customers to receive their fresh seafood products in good condition in a timely manner.
International Shipping & Delivery Time
Our standard international shipping service takes approximately 7–14 days to reach most overseas destinations. Delivery times are estimated and may vary based on different shipping locations and local customs clearance efficiency. You can select the rush shipping option at checkout if you need expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with zero hidden fees or undisclosed extra charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping packaging materials specially customized for seafood transportation, effectively preventing product damage and leakage while retaining optimal freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@coduspace.shop or phone: +64 27 839 2017.
Thank you for choosing CODY DUFF! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.